fbje Privacy Policy

1. Information We Collect

fbje collects personal data only to the extent necessary to operate the platform, verify player identities, process financial transactions, provide customer support, and maintain a safe gaming environment. We do not collect personal data speculatively or beyond what is required for these legitimate purposes. The categories of data we collect are described below.

1.1 Registration Data

When you create an fbje account, we collect the information you provide directly in the registration form. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and maintain your account. Providing accurate registration information is a condition of using fbje — see our Terms & Conditions for details.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, fbje may request copies of identity documents including your National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. We may also request proof of address, such as a utility bill or bank statement, and proof of ownership of your payment method (for example, a screenshot of your bKash, Nagad, or Rocket account). These documents are used solely for verification purposes.

1.3 Financial Transaction Data

fbje records all deposits and withdrawals processed through the platform, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, and reference identifiers assigned by the payment provider. We do not store full card numbers — card payments are handled through PCI DSS-compliant payment processors who tokenise card data before it reaches fbje's systems.

1.4 Gaming Activity Data

We maintain a record of your activity on the fbje platform, including games played, bet amounts placed, results, session durations, and any bonus offers claimed or wagering progress completed. This data is used to operate the platform, resolve disputes, detect fraud, and deliver responsible gaming interventions where appropriate.

1.5 Technical & Device Data

When you access fbje, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and the pages you visit on our site along with the time spent on each page. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communication Data

When you contact fbje customer support via live chat or email, we retain a record of that correspondence. This includes the content of your messages, the date and time of communication, and your account identifier. Communication records are retained to ensure continuity of support, facilitate dispute resolution, and maintain quality assurance standards.

2. How We Use Your Data

fbje processes personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which fbje uses personal data are as follows:

• Account Management: To create, operate, and maintain your fbje player account, including authenticating your identity at login and enabling password recovery.
• Payment Processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate financial record for each player account.
• Identity Verification: To verify that you are who you claim to be, that you meet the 18+ age requirement, and that your payment methods are legitimately yours — in line with KYC best practices.
• Fraud Prevention & Security: To monitor account activity for signs of fraud, money laundering, multi-accounting, bot usage, or other security threats. Technical data and transaction patterns are analysed for this purpose.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality and dispute-resolution purposes.
• Responsible Gaming: To identify signs of problem gambling, apply voluntary player limits, enforce self-exclusion requests, and deliver responsible gaming communications where warranted.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to understand how players use fbje, identify performance issues, and guide product development decisions.
• Legal Compliance: To meet any obligations imposed by applicable law, to respond to lawful requests from regulatory bodies or law enforcement, and to enforce our Terms & Conditions.
• Marketing Communications: With your consent, to send you information about fbje promotions, bonuses, and special offers — including BPL season promotions, Eid offers, and Pohela Boishakh bonuses. You may withdraw marketing consent at any time by contacting support.

3. Data Sharing & Disclosure

fbje does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Service Providers: We share transaction data with payment partners including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) solely to execute deposit and withdrawal transactions you initiate. These providers operate under their own privacy policies and are not permitted to use your data for any secondary purpose.
• Game Software Providers: When you play a game on fbje, certain technical identifiers (such as a session token) are shared with the relevant game provider — for example, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — to load and run the game. These providers do not receive your full personal profile and are bound by contractual data protection obligations.
• Identity Verification Services: In some cases, fbje uses third-party KYC service providers to assist in verifying the identity documents you submit. These partners process your documents under strict confidentiality agreements and are prohibited from retaining or using your data beyond the verification function.
• Fraud Prevention & Security Tools: We may share technical data (IP address, device fingerprint, behavioural patterns) with fraud detection services that help us identify and block suspicious activity across the platform.
• Legal & Regulatory Disclosure: fbje may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of fbje, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of fbje's assets, player data may be transferred to the acquiring entity. In such circumstances, fbje will take reasonable steps to ensure that your data continues to be protected under terms at least as protective as this Privacy Policy, and you will be notified of the transfer.

In all cases where data is shared with third-party service providers, fbje requires those parties to process data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection obligations.

4. Cookies & Tracking

fbje uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. This section explains the types of cookies we use and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the fbje platform to function. They enable core features such as maintaining your login session while you navigate between pages, storing your in-game progress during an active session, and ensuring that transactions are processed correctly. Essential cookies cannot be disabled without breaking the platform.

4.2 Analytics Cookies

fbje uses analytics tools to understand aggregate patterns in how players use the site — for example, which game categories are most popular, which pages have high exit rates, and how long players typically spend on each section. Analytics data is processed in aggregated form and does not identify individual players. You may opt out of analytics tracking by adjusting your browser settings.

4.3 Preference Cookies

Preference cookies remember your settings and choices on fbje — for example, your selected language or currency display preference. These cookies improve your experience by reducing the need to reconfigure settings on each visit. They expire after 90 days.

4.4 Security Cookies

fbje uses security cookies to support fraud detection and authentication integrity. These cookies help us identify unusual login patterns — such as a login attempt from a new device or location — and trigger additional verification steps where warranted. Security cookies are essential and cannot be disabled.

4.5 Managing Cookies

Most web browsers allow you to manage cookies via your browser settings. You can configure your browser to refuse cookies, delete existing cookies, or alert you when cookies are set. Please note that disabling non-essential cookies will not prevent you from accessing fbje, but may affect the functionality of certain features. Browser-specific cookie management instructions are available in your browser's help documentation.

5. Data Security

fbje applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis in line with industry best practices.

• SSL/TLS Encryption: All data transmitted between your device and fbje's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser address bar confirms that your connection to fbje.net is encrypted.
• Data Encryption at Rest: Sensitive personal data stored in fbje's databases — including identity documents and payment records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within fbje's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Two-Factor Authentication: fbje strongly encourages all players to enable two-factor authentication (2FA) on their accounts, adding an additional layer of protection against unauthorised access.
• Fraud Monitoring: fbje operates continuous real-time monitoring of account activity to detect and respond to suspicious behaviour, including unusual login attempts, irregular transaction patterns, and bot activity.
• Incident Response: In the event of a data security incident that poses a risk to player data, fbje will take immediate remedial action and notify affected players in accordance with applicable requirements.

While fbje takes every reasonable precaution to protect your data, no platform can guarantee absolute security. Players are responsible for keeping their own login credentials confidential and for ensuring that their devices are adequately protected by up-to-date security software.

6. Data Retention

fbje retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention schedule describes how long we keep different categories of data:

Once the applicable retention period has elapsed, fbje will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Data that has been anonymised may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

7. Your Privacy Rights

As a player on the fbje platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact fbje support via live chat. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data fbje holds about you. We will provide this information in a clear, accessible format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your registered email address or phone number can also be updated directly within your account settings.
• Right to Erasure: You may request that fbje delete your personal data. We will honour such requests where deletion does not conflict with our legal obligations — for example, we are required to retain financial transaction records for a defined period regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute is being investigated — you may request that fbje restrict the processing of your personal data without deleting it.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to fbje in a structured, machine-readable format, and to request that this data be transferred to another service provider where technically feasible.
• Right to Withdraw Consent: Where fbje processes your data on the basis of your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. Upon receiving a valid objection, fbje will cease processing your data for that purpose immediately.

To exercise any of the rights listed above, please contact fbje customer support via live chat and identify yourself with your registered account details. We may need to verify your identity before processing a request. All correspondence relating to privacy rights requests will be conducted in English and documented for our records.

fbje is committed to resolving privacy concerns promptly and fairly. If you feel that your concern has not been adequately addressed, you may escalate the matter through our formal dispute resolution process as outlined in the fbje Terms & Conditions.

8. Changes to This Policy

fbje reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will provide advance notice by:

• Displaying a prominent notice on the fbje homepage or within your account dashboard.
• Sending a notification to the email address registered on your account.
• Updating the "Last Updated" date displayed at the top of this page.

Your continued use of the fbje platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting fbje support. Non-material changes — such as typographical corrections or clarifications that do not alter the substance of our data practices — may be made without advance notice.

We encourage you to review this Privacy Policy periodically to stay informed about how fbje protects your data. The most current version of this Policy is always available at fbje.net/privacy-policy.