Responsible Gaming at
fbje — Play Safe, Stay in Control

1. Age Restriction & Verification

fbje operates strictly as an 18+ only platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the fbje platform. This policy is non-negotiable and is enforced rigorously from the moment a player first registers.

As part of our Know Your Customer (KYC) process, fbje requires all players to verify their identity and confirm that they are aged 18 or above before they can make their first withdrawal — and in many cases before their first deposit is processed. Acceptable verification documents for Bangladeshi players include a National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.

If you are a parent or guardian concerned that a minor in your household may be accessing gambling websites, we strongly recommend using parental control software to restrict access. Tools such as Net Nanny, Bark, or built-in device parental controls can help prevent minors from reaching gambling platforms including fbje.net.

2. Know Your Limits

Responsible gaming at fbje starts with understanding your own boundaries. Before you begin any gaming session, we encourage you to set a clear budget for how much you are willing to spend — and to treat that amount as the cost of your entertainment, not as an investment you expect to recover.

The following principles form the foundation of responsible gaming behaviour and are recommended to all fbje players in Bangladesh:

• Set a budget before you play: Decide in advance how much money and time you are willing to spend during a session. Never exceed your pre-set limits, regardless of whether you are winning or losing.
• Never chase losses: Attempting to recover lost money by placing larger or riskier bets is one of the most common patterns of harmful gambling. If you have reached your loss limit for the session, stop playing and take a break.
• Treat winnings as a bonus: Gambling outcomes are determined by random number generators and statistical probability. Winnings are never guaranteed. Do not factor expected gambling income into your household budget or financial planning.
• Take regular breaks: Extended continuous gambling sessions can impair judgement and reduce your ability to make rational decisions. Step away from the platform regularly — even a short walk or a meal break can help you maintain perspective.
• Do not gamble under the influence: Alcohol, medication, or emotional distress can affect your decision-making ability. Avoid gambling when your judgement is compromised.
• Balance gambling with other activities: Gambling should be one of many leisure activities in your life, not the primary one. If you find yourself declining social events or neglecting responsibilities in favour of gambling, this is a serious warning sign.

3. Deposit & Loss Limits

fbje provides players with the ability to set deposit and loss limits on their accounts. These tools are designed to help you maintain control over your spending without requiring you to close your account or stop playing entirely. Limits are applied in Bangladeshi Taka (BDT) and can be set on a daily, weekly, or monthly basis.

Deposit Limits

A deposit limit restricts the total amount you can add to your fbje account within a chosen time period. For example, you might set a weekly deposit limit of ৳5,000 — meaning that once your total deposits for the week reach that amount, no further deposits will be accepted until the limit period resets. Deposit limits take effect immediately upon being set and cannot be increased until a mandatory cooling-off period (typically 24–72 hours) has elapsed. Reducing a deposit limit takes effect immediately.

Loss Limits

A loss limit caps the total net loss you can sustain within a chosen period. If your cumulative losses during the period reach your pre-set limit, you will be unable to place further bets until the limit period resets. Loss limits are calculated in real time based on your net wagering outcome. Like deposit limits, increases to a loss limit are subject to a cooling-off delay, while reductions take effect immediately.

4. Time-Out & Cooling-Off

Sometimes all you need is a short break from gambling to regain perspective. fbje's time-out feature allows you to temporarily suspend your account for a defined period — without permanently closing it. During a time-out period, you will not be able to log in, make deposits, or place bets. Your account balance is preserved and will be available to you once the time-out expires.

Available Time-Out Durations

• 24-hour time-out: A one-day cooling-off period — suitable if you feel you need a brief pause after a frustrating session.
• 7-day time-out: A one-week break — useful if you want to step back, reassess your habits, and return to gambling with a fresh mindset.
• 30-day time-out: A one-month break — recommended if you are concerned about the frequency or intensity of your gambling.
• Custom duration: If none of the above durations suit your needs, contact fbje support and we will arrange a custom time-out period to fit your situation.

Time-out periods cannot be cancelled or shortened once activated — they run for their full intended duration. This is an intentional design feature to ensure that the cooling-off period is genuinely effective. You will receive an email confirmation when your time-out is activated and another notification when it is about to expire, giving you the opportunity to extend the break if you feel you need more time.

5. Self-Exclusion

If you feel that gambling is causing serious harm to your life and you want to stop completely, fbje offers a permanent self-exclusion option. Self-exclusion is a formal commitment that closes your fbje account and prevents you from creating a new one. Unlike a time-out, self-exclusion is intended to be a long-term or permanent measure for players who believe they have a gambling problem.

Once a self-exclusion request is submitted and confirmed, the following actions are taken on your account immediately:

• Your fbje account is suspended and access is revoked.
• All pending withdrawal requests are processed and any remaining balance is returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer).
• Your personal data is retained as required by our legal obligations but is flagged to prevent account reinstatement during the exclusion period.
• Your email address and mobile number are added to fbje's marketing suppression list — you will not receive any promotional communications during the exclusion period.
• Any active bonus balances are forfeited in accordance with fbje's bonus terms.

Self-Exclusion Periods

fbje offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. At the end of a time-limited self-exclusion period, your account will not be automatically reactivated — you must contact fbje support and complete a reactivation process that includes a mandatory reflection period and a commitment to responsible gaming. Permanent self-exclusion cannot be reversed.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment and may require intervention. If you recognise several of these signs in your own gambling habits, we strongly encourage you to use fbje's responsible gaming tools or seek external support.

7. Self-Assessment

The following questions are adapted from widely recognised problem gambling screening tools. Answer them honestly — this assessment is for your own reflection only and is not submitted to fbje or any third party. If you answer "Yes" to three or more of these questions, we strongly recommend reaching out to a support organisation or using fbje's self-exclusion feature.

8. Support & Resources

If you believe that gambling is having a negative impact on your life or the lives of those around you, there are several avenues for support available to you. fbje's own support team is available 24 hours a day, 7 days a week via live chat to assist with any responsible gaming request — including setting limits, activating time-outs, or processing self-exclusion. All responsible gaming requests are handled confidentially and with empathy.

In addition to fbje's internal tools, we encourage players who are experiencing problem gambling to seek support from external professional resources. Mental health professionals, counsellors, and support organisations that specialise in gambling-related harm can provide confidential advice and practical assistance. If you are in Bangladesh and need support, we recommend reaching out to a trusted mental health professional, hospital psychiatry department, or community support service in Dhaka, Chittagong, Sylhet, or your nearest city.

fbje staff are not trained counsellors and cannot provide clinical support — but our team will always treat responsible gaming concerns with the highest priority and will do everything within the platform's capabilities to protect your wellbeing. You can contact our support team at any time by writing to: [email protected] (plain text — not a clickable link).

Remember: you are never alone, and help is always available. The most important step is recognising that there is a problem and reaching out — to fbje, to a trusted person in your life, or to a professional support service. fbje is committed to standing by every player, especially in difficult moments.